Smak Solutions at the Service of Your Success
Outbound calls that achieve results.
1. Contacting debtors to remind them of overdue obligations and facilitate debt collection:
Our agents proactively contact debtors to remind them of overdue obligations. The goal is to enable timely payments and prevent further complications related to outstanding debts.
2. Conducting negotiations for debt collection and rescheduling:
During the call, our experts negotiate with debtors to find the best possible solution for collection, including debt rescheduling through flexible repayment plans that suit both the customer and the client.
3. Early reminders of obligations to help clients avoid additional costs:
We promptly notify debtors of upcoming obligations to avoid additional costs, such as interest or legal actions. This preventive approach helps clients maintain a stable cash flow.
4. Late-stage debt collection and negotiation for a lump-sum payment with partial debt forgiveness (settlements):
For clients with long-standing overdue obligations, we offer flexible solutions such as negotiations for lump-sum payments with the possibility of partial debt forgiveness, facilitating the resolution of complex cases.
5. Regular updates and maintenance of debt collection databases:
Our teams continuously input and update information on debt statuses to ensure that clients have access to accurate data at all times. This includes documentation of contacts, collection statuses, and any potential changes.
6. Comprehensive customer care through continuous communication about their debt and repayment options:
Outbound calls are not just reminders – they are an opportunity to provide advice, support, and information about flexible repayment options, ensuring that customers understand their obligations and possibilities.
Smak Solutions
Outbound Call Process
Identification and Planning
We analyze the database to identify debtors and create prioritized contact lists, tailoring the strategy to each customer.
Reminder of Overdue Obligations
We contact debtors to inform them about overdue obligations and provide detailed information regarding the status of their debts.
Negotiation and Solution Adjustment
We conduct negotiations with debtors and offer flexible options, including debt rescheduling, to achieve a mutually acceptable solution.
Late-Stage Collection and Settlements
For long-standing debts, we negotiate lump-sum payments with the possibility of partial debt forgiveness, resolving complex cases effectively.
Database Updates
We continuously update contact statuses, payments, and other relevant information in the databases, ensuring accuracy and transparency.
Monitoring Results and Process Optimization
We analyze the performance of each call and adjust strategies for future activities, ensuring continuous improvement of results.