Banking and Financial Services
Your Partner for Efficient Collection and Communication
Telecom and Media
Your Bridge to End Users
E-Commerce
We Optimize Your Online Business
Employees
Clients
Processed Requests
Processed Loan Portfolios
We tailor systems for efficient payment management for each partner.
The preparation process includes:
• Activating applications for tracking incoming and outgoing contacts by category.
• Reserving specialized numbers for payment services.
• Creating customized templates for letters, SMS messages, and emails
• Communication via Viber and WhatsApp applications
• Creating databases for tracking and payment statistics.
Our applications are customized to meet the specific needs of each client, ensuring full functionality and efficiency in the collection process.
The integration of our systems includes:
• Integration with CRM and other applications used by the client for tracking users and data.
• Development of specific applications for collecting and analyzing data relevant to debt collection.
• Utilization of advanced software tools that provide our agents with easy access to all necessary information for conducting communication and managing debt collection.
Each communication scenario is carefully tailored to the specific payment collection needs of our partner
We define the steps that include:
• Approach to debtors through strategic communication.
• Types of information collected and communicated with end debtors.
• Emphasis on a professional yet assertive approach to ensure efficient payment collection.
We ensure the quality of our services through continuous monitoring and analysis of every aspect of the collection process.
Key control methods include:
• Monitoring and analysis of key indicators such as response time, average number of agents on duty, and average waiting time.
• Recording all calls (Call Recording) for internal control purposes and client review.
• Real-time call monitoring (Call Monitoring) to ensure consistent quality and adherence to established standards.
• Regular client reports providing detailed insights into agent performance and efficiency. Through these advanced quality control measures, we ensure a high level of service, reliable collections, and maximum client satisfaction.
Our agents undergo specialized training for managing debt collection.
The focus is on developing skills that include:
• Communication with debtors at various stages of collection.
• Adapting tone and approach depending on the level of debt maturity.
• Additional training tailored to the specific needs of our partners, whether for early or late-stage debt collection.
Smanjenje operativnih troškova
Outsourcing smanjuje troškove osoblja, obuke i infrastrukture uz zadržavanje visokog kvaliteta.
Optimizacija resursa
Preuzimamo zadatke poput zakazivanja i održavanja baza, oslobađajući vaše resurse.
Fleksibilnost poslovanja
Prilagođavamo se promjenama i skaliramo operacije prema vašim potrebama.
Povećanje produktivnosti
Vaši timovi se fokusiraju na strateške zadatke dok mi upravljamo rutinskim poslovima.
Unapređenje korisničkog iskustva
Jačamo lojalnost klijenata kroz up-selling, ankete i personalizirane usluge.
Stručnost i tehnologija
Omogućavamo vam vrhunske timove i moderne alate bez velikih ulaganja.
Fokus na ključne aktivnosti
Upravljamo operativnim zadacima, oslobađajući vas za razvoj i strategiju.