{"id":8148,"date":"2017-06-13T15:57:59","date_gmt":"2017-06-13T15:57:59","guid":{"rendered":"https:\/\/consultancy.local\/?page_id=8148"},"modified":"2025-01-29T08:17:22","modified_gmt":"2025-01-29T08:17:22","slug":"home-3","status":"publish","type":"page","link":"https:\/\/smaksolutions.ba\/en\/","title":{"rendered":"Smak Solutions Outsourcing u slu\u017ebi va\u0161eg uspjeha"},"content":{"rendered":"
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Smak Solutions Outsourcing in the Service of Your Success<\/strong><\/h2>

We Cover a Wide Range of Industries...<\/h3><\/div><\/div><\/div><\/div><\/div>
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Banking and Financial Services<\/h5>

Your Partner for Efficient Collection and Communication<\/a><\/h4>

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Telecom and Media<\/h5>

Your Bridge to End Users<\/a><\/h4>

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Insurance<\/h5>

Fast and Efficient Support for Insurance Services<\/a><\/h4>

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E-Commerce<\/h5>

We Optimize Your Online Business<\/a><\/h4>

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Our Achievements<\/h4>

Results Speak Louder Than Words<\/h5><\/div><\/div><\/div><\/div><\/div>
\"Zaposleni\"<\/span><\/div>
20<\/div><\/div>

Employees<\/h4><\/div><\/div><\/div><\/div><\/div>
\"Klijenti\"<\/span><\/div>
30<\/div><\/div>

Clients<\/h4><\/div><\/div><\/div><\/div><\/div>
\"Obra\u0111eni<\/span><\/div>
10000<\/div><\/div>

Processed Requests<\/h4><\/div><\/div><\/div><\/div><\/div>
\"Obra\u0111enih<\/span><\/div>
100000<\/div><\/div>

Processed Loan Portfolios<\/h4><\/div><\/div><\/div><\/div><\/div><\/div>
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Our work system<\/strong><\/h4>
An efficient system for your business growth<\/h5><\/div><\/div><\/div><\/div><\/div>

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Service preparation<\/h3><\/div>

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We tailor systems for efficient payment management for each partner.<\/p>\n

The preparation process includes:<\/p>\n

\u2022 Activating applications for tracking incoming and outgoing contacts by category.<\/p>\n

\u2022 Reserving specialized numbers for payment services.<\/p>\n

\u2022 Creating customized templates for letters, SMS messages, and emails<\/p>\n

\u2022 Communication via Viber and WhatsApp applications<\/p>\n

\u2022 Creating databases for tracking and payment statistics.<\/p>\n

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Application Preparation<\/h3><\/div>

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Our applications are customized to meet the specific needs of each client, ensuring full functionality and efficiency in the collection process.<\/p>\n

The integration of our systems includes:<\/p>\n

\u2022 Integration with CRM and other applications used by the client for tracking users and data.<\/p>\n

\u2022 Development of specific applications for collecting and analyzing data relevant to debt collection.<\/p>\n

\u2022 Utilization of advanced software tools that provide our agents with easy access to all necessary information for conducting communication and managing debt collection.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>

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Communication Scenario<\/h3><\/div>

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Each communication scenario is carefully tailored to the specific payment collection needs of our partner<\/p>\n

We define the steps that include:<\/p>\n

\u2022 Approach to debtors through strategic communication.<\/p>\n

\u2022 Types of information collected and communicated with end debtors.<\/p>\n

\u2022 Emphasis on a professional yet assertive approach to ensure efficient payment collection.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>

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Quality Control<\/h3><\/div>

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We ensure the quality of our services through continuous monitoring and analysis of every aspect of the collection process.<\/p>\n

Key control methods include:<\/p>\n

\u2022 Monitoring and analysis of key indicators such as response time, average number of agents on duty, and average waiting time.<\/p>\n

\u2022 Recording all calls (Call Recording) for internal control purposes and client review.<\/p>\n

\u2022 Real-time call monitoring (Call Monitoring) to ensure consistent quality and adherence to established standards.<\/p>\n

\u2022 Regular client reports providing detailed insights into agent performance and efficiency. Through these advanced quality control measures, we ensure a high level of service, reliable collections, and maximum client satisfaction.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>

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Agent Training<\/h3><\/div>

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Our agents undergo specialized training for managing debt collection.<\/p>\n

The focus is on developing skills that include:<\/p>\n

\u2022 Communication with debtors at various stages of collection.<\/p>\n

\u2022 Adapting tone and approach depending on the level of debt maturity.<\/p>\n

\u2022 Additional training tailored to the specific needs of our partners, whether for early or late-stage debt collection.<\/p>\n

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Smak Solutions<\/h5>
PREDNOSTI OUTSOURCING POSLOVNOG PROCESA<\/h6><\/div><\/div><\/div><\/div>
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Smanjenje operativnih tro\u0161kova<\/h4>

Outsourcing smanjuje tro\u0161kove osoblja, obuke i infrastrukture uz zadr\u017eavanje visokog kvaliteta.<\/span><\/p><\/p><\/div><\/div><\/div>

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Optimizacija resursa<\/h4>

Preuzimamo zadatke poput zakazivanja i odr\u017eavanja baza, osloba\u0111aju\u0107i va\u0161e resurse.<\/span><\/p><\/p><\/div><\/div><\/div>

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Fleksibilnost poslovanja<\/h4>

Prilago\u0111avamo se promjenama i skaliramo operacije prema va\u0161im potrebama.<\/span><\/p><\/p><\/div><\/div><\/div>

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Pove\u0107anje produktivnosti<\/h4>

Va\u0161i timovi se fokusiraju na strate\u0161ke zadatke dok mi upravljamo rutinskim poslovima.<\/span><\/p><\/p><\/div><\/div><\/div><\/div><\/div><\/div>

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Unapre\u0111enje korisni\u010dkog iskustva<\/h4>

Ja\u010damo lojalnost klijenata kroz up-selling, ankete i personalizirane usluge.<\/span><\/p><\/p><\/div><\/div><\/div>

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Stru\u010dnost i tehnologija<\/h4>

Omogu\u0107avamo vam vrhunske timove i moderne alate bez velikih ulaganja.<\/span><\/p>\n

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Fokus na klju\u010dne aktivnosti<\/h4>

Upravljamo operativnim zadacima, osloba\u0111aju\u0107i vas za razvoj i strategiju.<\/span><\/p><\/p><\/div><\/div><\/div><\/div><\/div><\/div>

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Our Location<\/strong><\/h5>
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