{"id":10498,"date":"2024-12-10T11:29:14","date_gmt":"2024-12-10T11:29:14","guid":{"rendered":"https:\/\/smaksolutions.ba\/?page_id=10498"},"modified":"2025-01-28T11:47:30","modified_gmt":"2025-01-28T11:47:30","slug":"outbound","status":"publish","type":"page","link":"https:\/\/smaksolutions.ba\/en\/outbound\/","title":{"rendered":"Efikasni outbound pozivi za pobolj\u0161anje poslovanja"},"content":{"rendered":"
Smak Solutions at the Service of Your Success<\/h5>

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Outbound calls that achieve results.<\/h5><\/div><\/div><\/div><\/div><\/div>
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1. Contacting debtors to remind them of overdue obligations and facilitate debt collection:<\/strong>
\nOur agents proactively contact debtors to remind them of overdue obligations. The goal is to enable timely payments and prevent further complications related to outstanding debts.<\/p>\n

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2. Conducting negotiations for debt collection and rescheduling:<\/strong>
\nDuring the call, our experts negotiate with debtors to find the best possible solution for collection, including debt rescheduling through flexible repayment plans that suit both the customer and the client.<\/p>\n

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3. Early reminders of obligations to help clients avoid additional costs:<\/strong>
\nWe promptly notify debtors of upcoming obligations to avoid additional costs, such as interest or legal actions. This preventive approach helps clients maintain a stable cash flow.<\/p>\n

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4. Late-stage debt collection and negotiation for a lump-sum payment with partial debt forgiveness (settlements):<\/strong>
\nFor clients with long-standing overdue obligations, we offer flexible solutions such as negotiations for lump-sum payments with the possibility of partial debt forgiveness, facilitating the resolution of complex cases.<\/p>\n

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5. Regular updates and maintenance of debt collection databases:<\/strong>
\nOur teams continuously input and update information on debt statuses to ensure that clients have access to accurate data at all times. This includes documentation of contacts, collection statuses, and any potential changes.<\/p>\n

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6. Comprehensive customer care through continuous communication about their debt and repayment options:<\/strong>
\nOutbound calls are not just reminders \u2013 they are an opportunity to provide advice, support, and information about flexible repayment options, ensuring that customers understand their obligations and possibilities.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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Smak Solutions<\/strong><\/h2>

Outbound Call Process<\/h3><\/div><\/div><\/div><\/div><\/div>
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Identification and Planning<\/h3>

We analyze the database to identify debtors and create prioritized contact lists, tailoring the strategy to each customer.<\/p><\/div><\/div><\/div>

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Reminder of Overdue Obligations<\/h3>

We contact debtors to inform them about overdue obligations and provide detailed information regarding the status of their debts.<\/p><\/div><\/div><\/div>

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Negotiation and Solution Adjustment<\/h3>

We conduct negotiations with debtors and offer flexible options, including debt rescheduling, to achieve a mutually acceptable solution.<\/p><\/div><\/div><\/div>

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Late-Stage Collection and Settlements<\/h3>

For long-standing debts, we negotiate lump-sum payments with the possibility of partial debt forgiveness, resolving complex cases effectively.<\/p><\/div><\/div><\/div>

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Database Updates<\/h3>

We continuously update contact statuses, payments, and other relevant information in the databases, ensuring accuracy and transparency.<\/p><\/div><\/div><\/div>

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Monitoring Results and Process Optimization<\/h3>

We analyze the performance of each call and adjust strategies for future activities, ensuring continuous improvement of results.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Smak Solutions u sluzbi va\u0161eg uspijehaIzlazni pozivi koji donose rezultate. 1. Kontaktiranje du\u017enika s ciljem podsje\u0107anja na dospjele obaveze i naplatu potra\u017eivanja: Na\u0161i agenti proaktivno kontaktiraju du\u017enike kako bi ih podsjetili na dospjele obaveze. Cilj je omogu\u0107iti klijentima pravovremenu uplatu i sprije\u010diti dalje komplikacije vezane za dugovanja. 2. Vo\u0111enje pregovora o naplati i reprogramiranju dugova: [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10498","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/smaksolutions.ba\/en\/wp-json\/wp\/v2\/pages\/10498","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smaksolutions.ba\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smaksolutions.ba\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smaksolutions.ba\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smaksolutions.ba\/en\/wp-json\/wp\/v2\/comments?post=10498"}],"version-history":[{"count":9,"href":"https:\/\/smaksolutions.ba\/en\/wp-json\/wp\/v2\/pages\/10498\/revisions"}],"predecessor-version":[{"id":11092,"href":"https:\/\/smaksolutions.ba\/en\/wp-json\/wp\/v2\/pages\/10498\/revisions\/11092"}],"wp:attachment":[{"href":"https:\/\/smaksolutions.ba\/en\/wp-json\/wp\/v2\/media?parent=10498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}